Frequently asked questions (FAQ)


Do you show my home address on Community Bond to other users ?

No, we NEVER show the home address you have provided during the registration  to other users on Community Bond on your public profile. Even when you create a post or private group, we only show the relative distance to other users. To add, when you create a post using the Homezone profile, the default is only to show your homezone suburb  and not your residential address.

Why do you need my complete home address ?

Community Bond is a location based social network. If you will not provide a detailed address, the application won't be able to lock on a specific point and designate this as the center of interaction. In this case, you won't be able to get an accurate or relevant information and  benefit from the website capabilities and potential. To add, we allow you to  define the threshold kilometer radius and specific categories  to get the important notifications where the center is always your home. A crime that happened 6 kilometers from where you live is not like a crime that happened few meters away. If you are travelling and there is a flood or a fire at your place, you will never get the notification if you didn't provide the accurate location on the map. Moreover, the homezone news feed page allows you to configure the relevant news feed that you will see. Please note that your home address -collected during the sign up process- will never be shown to other users on your public profile page.

 

What do you mean by channels?

Community Bond offers you multiple public “channels” to allow you to post and create content in a structured and organised way, and to efficiently communicate with the communities around your home, Destination or actual location based on specific topics, services or interests. Each channel covers a specific service and group of categories.  A channel is a classification of community information, services, groups and communication. Channels include categories to make posting and finding information easier for users. If you have an idea for a new channel or want to add more categories to an existing channel, please use the contact us form to convey your request. Channels usually have 4 tabs ( may depend on the user profile and the selected mobility profile and channel). The first two tabs (public channel posts) allow you to search for public posts & content or create your own. The last two tabs (  private groups) allow you to create or search for location based private groups. Groups allow group members to communicate privately.

What can I do with the Search & Browse channel tab ?

This tab allows you to search for private posts. Generally you can search using keywords, radius (center is your mobility profile location), categories, post code etc. You can use the advanced search option 

What can I do with the Post on public channel tab?

This tab allows you to create posts. Generally, content created on this tab such as a post or reply is public and can be seen by all Community Bond users. Posts created will be shown on the map as suburb centered by default. Additionally, 

How do I upload multiple pictures ?

You can upload multiple pictures with one browse. All uploaded pictures in this case should be in the same folder.

Can I hide my address if i post on the Garage Sales channel?

Yes you can hide your address and just make it appear 1,2,3 days before the date of the garage sale. The address will only show the suburb before this period. Address will auto hide 48 hours after the end of the garage sale and will only show the suburb.

What can I do with the Private groups creation and search tabs?

Unlike channels, private groups allow their members to communicate privately. Private groups can be created in some channels through the “Create Private Group” tab. Once a group is created, it will be associated with the user who created it. The group public attributes will show the following:

  • Channel name
  • Group name
  • Group picture
  • Group description
  • Administrator attributes such as user name, user public profile, user mobility profile at creation time and relative distance (mobility profile of user to other mobility profile of other users).
  • Members
  • Creation date

When a group is created by a user, they are assigned the administrator rights by default. They can accept or reject requests to join the group, delete members, mute members, create group events, assign subsidiary administrator rights to other users, or edit group details.

Sub administrators will have the same rights as ordinary members, but will also be able to create group events.

Private group posts or communication will be visible only to the members of the group.

Organised group events will automatically be part of the group members’ “My Calendar section”.

 

How can I access and manage my groups ?

You access all your groups via the “My Groups” section. This section contains the list & direct link to the groups you have created or joined. You can edit the notifications, leave groups in this page too.

What is a group ?

A group makes it easy to connect with specific sets of people, like next door neighbours, the fans of the same AFL team etc. Groups are mobility/location based which makes it very relevant for users. The group creator is the administrator by default. He has to accept users request to join before they are given access to the group communication. Each group has a public profile page.

What is the difference between a Facebook group and a Community Bond group?

 A Community Bond Group:

1-Will not show others your facebook profile page. Community Bond was built to connect you with community members and in specific non family or friends.

2- The group is Geo tagged and mobility profile tagged. You can create groups and associated them with a very specific and significant location

3-Users interested in that location can find your groups

4-Groups are categorized per channel. It makes finding groups super easy based on your interests.

5-Groups show the relative distance and mobility profile tag when created. A Neighbourhood Watch group created by a user while on homezone ( users cannot change residential address more than 2 times per month)  relative distance of 0 KM and c

What other users see when I create a post ?

When you create a content on a channel such as a post, your details such as user name, public profile page, mobility profile used, suburb and relative distance (the distance between your mobility profile location center and the mobility profile location center of the other users) will be visible to other users. 

Can others know my home address?

if you tick the “Show Post Exact Location” when you create a post, the exact location of the mobility profile you have selected will be shown on the map to other users too. This exact location is:

1.    the registered address / location for the Homezone mobility profile if you were using the Homezone mobility profile when you created the post or content;

2.    the target location for the Destination mobility profile if you were using the Destination mobility profile  when you created the content; or

3.    your actual physical GPS location if you were using the OnZmove mobility profile when you created the content.

This can be useful if you want to geo tag your posts and benefit from our location based “virtual community notice boards”. The post in this case will be associated with a specific location on the map and not suburb centered.

Can I block another user?

Yes you can block any user. Just click his/her user name and press the block button at the bottom of their public profile page.

Can I unblock a user?

Yes you can from the My Profile & Settings / Block user menu. Just press the unblock user button.

I don\'t understand the mobility profiles

Using our mobility profile engine at the top right of the web page, you can easily switch between 3 profile options and connect with the communities around your home, Destination or current geographical location.

The 3 mobility profile options are as follows:

The Homezone profile: uses your registered address as your location. Use this profile for communicating with your neighbours.

The Destination profile: allows you to communicate with those at an important location of your choosing, a place you have been to or a place you plan to go to. Just provide the address or hold and drag the location balloon to the desired Destination on the map and then lock the location & profile. Any content you create or search for will be based on this new location. It’s like if you are a virtually visiting a location.

The OnZmove profile: uses your current location for connecting with those at or around your actual present location. This profile is dynamic (periodic location updates). It requires GPS activation for GPS enabled devices.

You can easily switch between these 3 stationary and dynamic modes. In addition, you can create location based posts and private groups. This allows you to turn any location on the map, any address or any building into a virtual notice board or private discussion room. Other users interested in that location and topic can join your groups , read your posts and reply.

OnZmove profile not working. What could be the problem?

If you are using a GPS enabled device, you should activate your GPS and data or wifi to be able to use CommunityBond and OnZmove mobility profile. Onzmove for GPS enabled devices requires by default an outdoor operation to be able to receive signals from the GPS location satellites.

Why OnZmove profile forces a page refresh?

OnZmove mobility profile is a dynamic profile. A forced refresh is needed to update location. The current setting

I can\\\'t sign up

If you are using a GPS enabled tablet or mobile phone, GPS activation and an outdoor operation BEFORE & DURING the sign up are mandatory to successfully finalise the registration process. You have to allow location sharing too during the process. You have to provide your detailed & complete residential address (not the suburb only) in the address field. If you still have issues with the signup, please contact us using the contact us form.Provide the user name you have used during the registration and the encountered problem.

Why GPS activation and location sharing is required during sign up

For GPS enabled devices, GPS activation and an outdoor operation ( to be able to get GPS coordinates from the GPS satellited) is required to confirm that the user lives in Australia. 

IP blocking for users who live offshore can be bypassed if they use an Australian proxy server.

I didn\'t receive my activation email

Please check your junk email folder. Please add alert@communitybond.com.au to your contact list.

Please explain the Homezone News page ?

“My Homezone news” page displays all the posts generated by other users around your registered home address ( Homezone). The settings for this page can be changed via My Profile & Settings/ Notifications & Channels Settings page. The default threshold radius is 75 KM for all categories are selected. You can select specific categories to appear on this page based on your specific threshold radius preferences.

What can i do with My Calendar

This section contains all the calendar events or garage sales you have decided to attend. Private group events are created by the group administrator and goes directly to your calendar.

What can I do with My Contacts

This section contains all your contacts. 

What can I do with My Activity Log ?

This section summarizes your online community bond actions and activities. You can edit or delete your content from here if desired.

how do i collect community medals

You can collect community medals when you contribute with community content. Other users can give you community medals for your efforts and contributions to help their  communities and make the suburbs a better place. Community medals are classified by channel. The collected community medals appear on the public profile of each user. The more collected community medals, the higher the credibility of the user online. A user cannot get more than one community medal from another user in one channel. 

How can i see my public profile

You can check your public profile (how your profile appears to other users) via the left bar menu in the “My Profile & Settings” section. Your public profile will show your user type, user name, your picture, the subscriber verification methods you have provided, the community medals given to you by other users, the date you joined the Community Bond website and the last time logged in. You can hide or show your first name and family name if desired during the registration process or later via the “Edit Account Details” section. Other Community Bond users can send you private messages from your public profile page. Private messages between you and another Community Bond members will be visible only to you and the recipients. 

How can I edit my account details and preference ?

The section “My Profile & Settings” allows you to manage your preferences, edit your account details, manage users blocking, verify your account to increase your online credibility, change your password etc.  In this section, you can set the email or on page notifications for the categories, channels and threshold radius of interest. 

How can I send a message to another user ?

You can send a private message to another user via a post that they have created, or a reply that the have made or via their public profile page. You can send a private message to your contacts or any other user via the My Messages
section too.

How do I get notifications?

The globe shape on the top right of your homepage is a direct link to the new notifications you have received. You can access as well all your notification via the My Notifications section. This section allows you to check your categorized notifications. Notification sections can be expanded/collapsed separately to allow the user to see the notification details. Global notifications are notifications broadcasted by Gloriam Technologies Pty Ltd/ Community Bond administration team.

What is Community Bond?

Is a free online social network to connect people and bond communities based on location and interests. 

How do I Geo tag a post?

If you tick the “Show Post Exact Location” when you create a post, the exact location of the mobility profile you have selected will be shown on the map to other users too. This exact location is:

  1. the registered address / location for the Homezone mobility profile if you were using the Homezone mobility profile when you created the post or content;

2.    the target location for the Destination mobility profile if you were using the Destination mobility profile  when you created the content; or

3.    your actual physical GPS location if you were using the OnZmove mobility profile when you created the content.

This can be useful if you want to geo tag your posts and benefit from our location based “virtual community notice boards”. The post in this case will be associated with a specific location on the map and not suburb centered.

Can i delete a content that I have created?

Yes, you can delete content via the My Activity log menu.